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Call: +44 (0)1786 870 926

Terms and Conditions

These terms and conditions form a contract between Arnbeg Cottage & the guest making the booking. By renting the cottage, guests undertake to keep the property, furniture, fixtures and other items belonging to the cottage in the same state of repair/condition as found at the start of your rental period. Guests are required to recycle and dispose of their waste in accordance with the local council’s requirements. These details are left in the cottage and will be very similar to the recycling rules of your own local council.  Guests are responsible for the safe keeping of the cottage, therefore you must remember to lock all doors and windows if going out for the day. Please note that smoking is not allowed in any part of any cottage. Bed linen, towels & electric are all included in the price - Logs/coal for log burners are not provided.  


BOOKING IN/OUT:  

Arrival: After 4pm on date of arrival,  

Departure: Before 10am on date of departure


DEPOSIT AND FINAL PAYMENTS

We use the website LovetoEscape to process our bookings so you can pay by credit or debit card. You also have the option to purchase cancellation insurance during the booking for peace of mind.


DAMAGES, BREAKAGES, CARE OF THE PROPERTY, CLEANLINESS

A £100 refundable security deposit is required for every booking and will be refunded back to you via Lovetoescape within 7 days of departure if our terms and conditions are met. We will email you once we have made the refund. Guests are required to take good care of the property and its contents and leave the cottage clean and tidy on the day of departure. All or part of the security deposit will be forfeited if during the hire period there are any breakages or damage caused to the holiday accommodation (including garden and grounds), furniture, equipment, or utensils within the bounds of the holiday accommodation or if after the guest(s) have vacated the holiday accommodation the property requires additional cleaning beyond what would be reasonably expected. Guests would be required to reimburse Arnbeg Cottage if the total amount of damage and/or extra cleaning charges exceeds the amount of the damage deposit held. If during your stay we become concerned as to the extent of any damage, breakages or disturbance, we reserve the right to enter the property and in extreme circumstances may require the guest(s) to vacate the property. If this action is taken, it shall be deemed the rental of the property has immediately come to an end and the guest(s) nor anybody within the group shall not be entitled to a refund or any compensation.

Please let us know about any breakages or damage so that we can arrange to replace/repair the item(s) in time for the arrival of the next guests - we don’t always charge for minor breakages if reported to us before departure.


CANCELLATIONS

We recommend that you take out a cancellation insurance policy-just in case. This low cost insurance will cover your booking costs & has lots of benefits too in case you need to cancel your holiday. There are several companies offering this service that you can find via Google.

If you are not insured and you needed to cancel your holiday, we would endeavour to re-let the cottage for you but we cannot return any monies to you unless we manage to re-book the cottage and we obtain the original price you booked the accommodation for.

If we are successful in re-letting the cottage for the period you had booked, any monies refunded to you will be subject to a charge of £50 for advertising & admin costs.

If we are successful in re-letting the property for the same amount as the price you would have paid, we will refund all the monies you have paid us less the £50 charge.

If we are only successful in re-letting the property at a price less than the original price you booked the accommodation for, we can only refund you any amount left out of the deposit you have paid and less the £50 charge, less the difference in the price obtained for the replacement booking and the original price you booked the accommodation for.

If the amount we receive from the replacement booking plus the £50 advertising & admin charge plus the deposit you have paid is less than the original price you booked the accommodation for, you will still unfortunately be liable for the balance-this is why we recommend you to take out cancellation insurance.

In the highly unlikely scenario that we are unable to re-let the cottage, you will still be required to pay the full rental price less the amount you have paid and plus the £50 charge for advertising & admin costs. We can only refund the damage deposit if you cancel your booking after the full amount has been paid and when the cottage is successfully re-let at a price that leaves enough to repay the original price you booked the accommodation for; the £100 damage deposit and the £50 charge for advertising & admin costs. Any refunds will be made once the replacement booking has been paid for in full.

We’d only cancel your holiday if the accommodation was unavailable for reasons beyond our control and we would refund you all monies you have paid to us including the damage deposit. Our liability would not extend beyond this refund.


TRANSFERRING A BOOKING TO A DIFFERENT DATE

Once the cottage has been booked it is not possible to transfer your booking. If you need to transfer to a different date, the procedure above for ‘cancellations’ applies.


COMPLAINTS

We work very hard to ensure all our guests have a wonderful holiday. If however you have any cause for complaint, you must report this to Michael Loughray as soon as reasonably possible so that we can try to rectify the problem during your stay. It is a condition of booking that we be given the opportunity to resolve or rectify any issues you have when you first become aware of the complaint and this must be before your departure. If you choose to not raise a complaint that you may have during stay, we regret that we shall not, except in limited circumstances, be liable for complaints raised after the rental period has come to an end.

Any complaints must be made in a reasonable manner.


NUMBER OF PERSONS & PETS

The number of persons using the property, grounds and garden must not exceed the maximum number stated on the website for Arnbeg Cottage (8). We reserve the right to refuse entry if this condition is not met.


PETS

Pets are only permitted if booked and paid for before arrival. We reserve the right to refuse entry if this condition is not met. Pet owners must observe the conditions outlaid in the ‘pets welcome’ sheet we email with the directions, key details etc. This can also be sent upon request. Guests are reminded that pets must be kept under strict control at all times, must not be left in the cottage unattended and guests must clear up any fouling of  the garden or grounds without delay (fields excluded!)


PLAY AREA

Only children under the ages of 14 are permitted to use the children's play area.  NOT FOR ADULT USE.  This is a non-comercial facility for domestic use only therefore it is to be used at your own risk.  This is inspected at each departure checkout and any damage that might have been incurred during your stay will be deducted from the damage deposit.